REFUND POLICY
What is the returns and refund policy?
As much as we would love to accept returns and provide refunds, the intimate nature of the items we sell prohibits us from returning or exchanging products. For the health, safety and peace of mind of our customers, any item that is designed to come into contact with any body part or fluid is considered non-returnable and non-resalable. However, as a part of our commitment to keep you happy, we will consider all refund requests on a case by case basis and will advise you upon receipt of your query. Customers are encouraged to check with us for any size related questions before making a purchase.
Once the order is processed and leaves the warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to:
* Vibrators and Dildos
* Douche/Enema Kits
* Anal Toys, Beads and Plugs
* Vaginal Toys, Cock and Ball Devices, Cock Rings and Cock Sleeves
* Gags and Ropes
Lubes, massage oils, condoms, and body paints are also not returnable since they come in singular use packaging.
Kindly DO NOT send the package back to the address mentioned on the parcel and get in touch with us immediately if you have an issue with your order.
I have received a defective item on delivery. What do I do?
While we take the utmost care to ensure that none of our customers receive a damaged or defective item, we do understand that there can be unforeseen chances of a product being damaged upon arrival. You will have a 30 day guarantee from the date you receive the product. Contact Us immediately if you receive an incorrect delivery or missing or defective parts in your order.
What is the order cancellation policy?
All orders placed are final. If you wish to cancel your order, Contact Us immediately and we will try to cancel the order for you. We cannot cancel any orders that have already been processed at our warehouse.